Admin & Support Officer

At Allianz Trade we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!

• Creating and updating C&C files and assigning them to the C&C user
• Closing of C&C files when requested
• Communicating (written) towards PH - Broker/Debtor
• Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
• Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc
• Creates reports
• Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
• Taking care of correct data entry and maintaining data quality
• Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Particpating to test campaigns (corrected defect, RFC) 

• Good understanding of Claims and Collections processes and KPI, reporting and systems is an adavntage
• Working knowledge of English language (good level)
• Good user of MS Office package, especially Excel (intermediate level)

• 6 months to 1 year experience is customer service or secretarial activities would be an advantage

• Result orientated and able to work towards zero defaulted tasks
• Team player
• Customer focused
• Flexibility and critical thinking
• Abilty to manage own space and time and to work in a fast-paced environment 
• Good problem solving skills

• Dynamic and multinational working environment.
• Opportunity to learn and grow- on the job as well as language or professional training.
• Open company culture, flexible working hours / possibility of working from home.
• A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
• Full time permanent contract.
• Modern and accessible offices.