Incident Operation Engineer

Incident Operation Engineer (Remote, Romania)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role:
We are looking for an experienced Incident Operations Engineer to join our team and play a critical role in managing high-priority incidents across complex production environments. You will serve as a central coordination point during incidents, driving communication, impact assessment, stakeholder alignment, and operational excellence.

•Monitor and respond to real-time alerts, triage incidents, and support incident response activities.
•Coordinate across Engineering, Incident Command, Customer Support, and Operations teams to drive efficient incident resolution.
•Assess incident impact, severity, and customer exposure using monitoring tools and system insights.
•Own customer-facing communications, including incident notifications, status updates, and resolution reports.
•Manage and maintain public status pages, ensuring timely and accurate updates.
•Contribute to post-incident reviews, RCA processes, SLA reporting, and operational improvements.
•Drive automation and process optimization initiatives using technologies such as Python or Kotlin.
•Support enhancements to monitoring, observability, escalation processes, and operational tooling.

Your Profile:
•7+ years of experience in Incident Management, Site Reliability Engineering (SRE), Technical Operations, Production Operations, or a similar role.
•Experience working in on-call and SLA-driven environments.
•Strong understanding of distributed systems, production environments, and service reliability.
•Hands-on experience with monitoring tools such as Datadog, Grafana, Prometheus, or similar platforms.
•Experience with incident management tools such as PagerDuty, Opsgenie, ServiceNow, or Rootly.
•Programming experience with Python or Kotlin.
•Strong communication skills with the ability to manage high-pressure situations and multiple priorities simultaneously.