System Engineer

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role We are seeking a System Engineer to support the operation, maintenance, availability, and continuous improvement of Vodafone's Consumer Services solutions. This role is ideal for an individual with experience in IMS Core Architecture, IP networking, and telecommunications technologies who enjoys troubleshooting complex technical issues and collaborating with internal teams and external partners. The successful candidate will contribute to service stability, incident resolution, system enhancements, and the delivery of reliable customer-facing services across multiple markets. What you'll do

• Deliver second-line technical support for network applications, platforms, and systems.
• Support the planning, assessment, implementation, rollout, and preparation of change requests.
• Manage incidents, problems, and service requests, including workarounds, changes, and follow-up actions.
• Contribute to the timely preparation of major incident reports for high-priority incidents and support the implementation of appropriate corrective measures.
• Collaborate with external vendors to define requirements, investigate technical issues, and support the delivery of professional services.
• Contribute to the definition and monitoring of service level agreements (SLAs) and key performance indicators (KPIs).
• Support knowledge sharing across the team and contribute to continuous service improvement initiatives.
• Assist with technical service ramp-up activities, including installation, configuration, and coordination of setup tasks for network platforms.
• Monitor service performance and support the delivery of stable, high-availability customer services.

Who you are

• Technical knowledge or experience of IMS Core Architecture, IP networking, switching, and routing technologies.
• Good understanding of telecommunications protocols such as SIP, MSRP, DIAMETER, and SS7.
• Experience in troubleshooting and configuring endpoints and telephony features.
• Basic knowledge of Linux/Red Hat environments, including server maintenance activities.
• Understanding of software lifecycle management concepts and associated best practices.
• Basic programming or scripting knowledge, with the ability to understand, maintain, or modify existing scripts using technologies such as Java, Oracle PL/SQL, SQL, or Bash.
• Strong analytical and problem-solving skills, with a structured approach to technical troubleshooting.
• Effective communication skills and the ability to collaborate with technical teams, stakeholders, and external vendors.
• Proactive mindset, willingness to learn, and commitment to delivering reliable customer services.
• Ability to work in a fast-paced technology environment while maintaining quality and service standards.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Program
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn Advanced incident, problem, and change management practices within a large-scale telecommunications environment.Practical experience with IMS Core technologies and consumer service platforms.Enhanced troubleshooting techniques across network, application, and platform layers.Vendor management and stakeholder collaboration skills.Service performance management, including SLAs and KPIs. VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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