Technical Account Manager

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries 
• We partner with over 430,000 properties in more than 15,000 destinations 
• We work with more than 44,000 travel companies in 139 source markets 
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

In this role you will 

Contribute to our growing business by working closely with Sales, Contracting, and Technology departments as well as external partners. In this role, you will focus on the technical optimization of customer connections, ensuring seamless integrations and efficient processes.
You will be responsible for providing technical advice and support to Sales Managers, reviewing integrations for errors and improvements, and maintaining close relationships with external technological platforms. Additionally, you will monitor traffic and conversion, assist in resolving distribution issues, and participate in trade shows and client meetings.

Key responsibilities  

• Provide technical advice and support to Sales Managers in their communication with clients.
• Collaborate with Sales Managers to deliver tailored product lists based on client requirements.
• Conduct integration reviews to detect errors and identify potential improvements.
• Generate ad hoc reports on products, destinations, bookings, and searches as required by Sales and Clients.
• Maintain close relationships with external technological platforms to ensure smooth operations.
• Assist contracting teams in investigating and resolving distribution issues by understanding client models.
• Perform periodic mapping reviews with clients and tech houses.
• Monitor traffic and conversion rates, setting thresholds and taking necessary actions.
• Track client performance, including search statistics, pre-booking and booking errors, and sales evolution.
• Attend client meetings, trade shows, and partner events.

  The skills we would love to see in your suitcase!

• Fluency in spoken and written English.
• Strong analytical and technical thinking.
• Excellent problem-solving skills and creativity in resolving issues.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Effective communication skills to convey technical information clearly.
• Strong organizational skills and ability to meet deadlines.
• Ability to work both independently and collaboratively in a team.
• Solid understanding of B2B business concepts, including B2C/B2B, market restrictions, retail/wholesale, DMC, and mapping processes.
• Knowledge of hotel distribution flow, from contracting to client sales.
• Proficiency in Microsoft Office products, particularly Excel and Power BI.
• Adaptability to multi-platform environments and ability to learn new processes and tools quickly.
• A proactive and responsible approach to work.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation