Collections Analyst with English

Primary purpose of the role

• To improve the companys ageing profile and DSO status through focussed and consistently applied collection practises.
• Optimise cash inflows and resolution of invoice queries/disputes carrying out the collection of accounts receivable and monitor accounts receivable until they are cleared.

Your role in our mission:

• Carry out reminder actions (telephone dunning letters etc.) according to weekly objectives and maintains accurate and up to date customer details and account records for the allocated portfolio of customer.
• Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and disputes which lead to payments being received in a timely manner.
• Work with the Credit Control Team Leader on more complex disputes which may lead to escalation to the Disputes Resolution Team.
• Successful achievement of all cash collection invoice query and other targets set by the Credit Manager.
• Provision of all required data for daily monthly internal and external reporting requirements to Credit Manager as per timetable agreed.
• To build and maintain effective and productive relationships with internal and external customers.
• To identify opportunities for continuous process improvement and work with Credit Manager to implement new processes and procedures.
• Be a flexible member of the team & support other members of the department with their work activities when required.

Valued skills and experience:

• English language level B2/C1.
• Ability to perform under pressure and meet tight deadlines.
• Good command of standard and company IT tools.
• Good Knowledge of dunning process.
• Excellent written and verbal skills with a professional telephone manner.
• Analyse with rigor the customer ledger including over several periods.
• Know the group rules for provisions in order to target reminder actions.
• Good organisational and time management skills with the ability to deal with multiple demands on time and resource.
• Proven track record in chasing historical debt and resolving problem debt in a timely manner.
• Collection and management of Commercial or Corporate level customer accounts.