NOC Engineer

Role Overview

IGT Play Digital is seeking an experienced Technical Support Engineer to join our core team in Timisoara.

Your primary focus will be on providing first-line technical support to our customers along with monitoring the products and company infrastructure.

Working in a regulated industry, attention to detail, a strong willingness to learn, and adherence to protocols are essential. If you're passionate, energetic, and bring a wealth of experience to the table, we’d love to hear from you.

This position requires flexibility to work 24/7 shifts.

Responsibilities

• Provide technical support for issues related to company software products.
• Troubleshoot, escalate and resolve communication problems between technical equipments.
• Monitor the company’s hardware and software infrastructure.
• Communicate efficiently with partners and service providers.
• Proactively analyze alerts and system data, take appropriate action, document issues, and escalate when necessary.
• Actively participate in incident response teams (e.g., phishing, ATP, DDoS, malware incidents), helping resolve issues and improve efficiency.
• Assist in developing incident resolution procedures.
• Demonstrate solid understanding of core technologies such as firewalls, IPS, etc.
• Recommend improvements to support processes and procedures.
• Work with the team to identify risks not currently covered by existing technologies.
• Demonstrate the ability and willingness to mentor and support junior team members.
• Perform other tasks assigned by management, in accordance with skills and competencies.

Qualifications

• Experienced Technical Support Engineer – IT industry
• Familiarity with monitoring platforms such as Grafana.
• Ability to assess urgency and escalate incidents appropriately.
• Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
  Well organized and structured person, keen to progress their career in I-gaming 
• Technical university degree (preferably).
• Must be able to work on 247 shifts
• Proficiency in Atlassian and Microsoft Products. Experience in a software development environment is preferred 
• Strong communications skills
• Self-driven, proactive and independent.
• Demonstrate high attention to detail to ensure accuracy and quality in all configurations.

Nice to have

• Basic networking knowledge.
• Experience investigating API logs.
• Familiarity with using log management and visualization tools to search logs, investigate incidents, identify trends or anomalies, and assist technical teams during troubleshooting such as OpenSearch / Kibana
• Curious and eager to continuously learn new technologies and operational processes.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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