Field Services Officer (m/f/d)

Your mission

• Ensure that photovoltaic power plants consistently meet the agreed service and operational performance targets in line with defined SLAs
• Review service reports and related documentation in a timely manner and distribute them to relevant stakeholders
• Ensure adherence to maintenance schedules in line with SLA requirements and coordinate implementation with subcontractors and the Team Leader Field Services
• Monitor critical accounts to ensure prompt and effective issue resolution
• Coordinate daily operational activities and oversee the timely resolution of outstanding site-related issues
• Collaborate with subcontractors and the Team Leader Field Services to resolve escalated customer issues
• Communicate asset-related issues to internal Greencells teams to enable escalation to manufacturers, and support all involved parties throughout the process
• Support root cause analysis activities to identify and resolve performance-related issues
• Conduct due diligence on technicians to ensure a consistently high level of service delivery
• Ensure that all required documentation (LV/HV RAMS, LOTO procedures) is received, validated, and shared with relevant stakeholders
• Support the resolution of escalated customer concerns, including product-related issues and invoice disputes
• Provide guidance and support for operational processes within the control and monitoring room
• Select, coordinate, and monitor subcontractors, acting as a key interface between subcontractors, owners, and third parties
• Support handover processes, ensuring smooth transition into operations
• Provide guidance to ensure compliance with applicable UK standards and regulatory requirements
• Monitor, report, and contribute to the continuous improvement of KPIs
• Maintain readiness to travel and visit operational sites as required

Your profile

• Degree in Engineering (e.g. electrical, electromechanical, mechanical, civil engineering, or a comparable field)
• Ability to read and interpret technical documentation, including single-line diagrams (SLDs), installation specifications, and test reports
• Valid driver’s license (Category B)
• Solid knowledge of Microsoft Office applications (especially Excel and Word)
• Basic understanding of IT systems and network structures is considered an advantage

What we offer

• Independent work within a dedicated team
• Employment in a growing, international company with a startup mentality
• Open and friendly working atmosphere
•   Company sports program (7Card)
• Meal vouchers
• Allianz Tiriac medical insurance

About us

Greencells doesn’t just build solar plants — we help shape Europe’s energy future. With conviction, responsibility, and strong teams.

With more than 180 completed projects and over 3.3 GWp of installed capacity, we are one of Europe’s leading EPC and O&M providers for utility-scale solar power. We provide engineering, construction and technical O&M services for  grid-connected PV plants in Germany, the Netherlands, the United Kingdom, Ireland, Romania and Hungary – efficiently, reliably, and always looking ahead.

What drives us:
We build clean energy solutions for a better tomorrow.

It’s not just a line – it’s what we stand for.

And how we work reflects that: We take ownership. We listen, think ahead and act with purpose. We stay pragmatic when things get complex. And we’ve got each other’s backs when it matters. For us, quality isn’t a commitment – it’s a mindset.

Whether you manage projects, design systems, balance books or shape communications – you’ll find freedom here, not rigid structures. Your ideas matter. Your initiative is welcome. And your impact is tangible – in results, in teams, in the energy transition.

At Greencells, you’ll work in intercultural, interdisciplinary teams – with flat hierarchies, real ownership and the chance to make your mark. Flexible working models, mutual trust and opportunities to grow are just as much a part of our culture as the shared ambition to move forward – professionally and personally.

If that sounds like the kind of place you’re looking for – we’d love to get to know you.