Customer Support Agent with German

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.

At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products – you are actively shaping the future of finance.

We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.

Challenge yourself. Challenge the future. Join NAGA!

We are currently seeking a Customer Support Agent with German to join our talented team. Here, you will find the perfect environment to thrive, excel, and contribute to reshaping the financial landscape.

Location: Bucharest, Romania

Responsibilities:

• Deliver exceptional, world-class service to our clients via chat, phone, and email.
• Demonstrate an in-depth understanding of a diverse range of workflows, policies, and tools to provide accurate, efficient support.
• Anticipate and identify customer needs, guiding them to maximize the use of specific features tailored to their needs.
• Resolve written inquiries submitted by clients with thorough investigation, leveraging a combination of publicly available information, internal resources, and collaboration with various departments.
• Remain adaptable and committed to continuous learning, staying current with industry advancements and best practices.
• Stay informed on legal and regulatory changes, ensuring compliance with the latest standards within our field.
• Keep a keen eye on the products, strategies, and business models of competitors, proactively seeking opportunities for improvement and innovation in our own services.

Requirements:

• Previous experience in customer service is highly preferred, with a demonstrated ability to engage and assist customers effectively.
• Fluency in German and English language, with strong written and verbal communication skills, is essential for seamless interaction with diverse client bases.
• Possess a strong passion for learning, coupled with a keen eye for detail to ensure accuracy and excellence in all tasks.
• Exhibit a high level of responsibility and ambition, consistently striving for personal and professional growth.
• Bring energy, enthusiasm, and outstanding communication skills, creating an engaging and positive experience for every client interaction.
• Be exceptionally organized and resourceful, able to manage multiple priorities efficiently and independently.

Benefits:

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.
• Meal tickets.
• Medical subscription.

Don’t miss your chance to be part of something extraordinary.

Let’s meet and challenge the future together!