Quality Customer Complaint Specialist - Marquardt

Main Tasks of the Position

• Receiving customer complaints;
• Registering complaints in accordance with the established procedure;
• Technical analyze of parts coming from field failures
• Coordinating the control activities of the suspect product;
• Participating and verifying the implementation of the measures given to the customer;
• Reporting and informing the customer on the progress of the remediation process;
• Closing the process and remedying complaints;
• Developing work instructions for the suspect product sorting team;
• Monitoring results of sorting actions, internal communication of these results;
• Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);
• Planning, conducting and documenting specific internal audits;
• Communicating audit results to stakeholders

Technical Requirements

• Minimum 1 year experience in quality;
• Experience in customer relations is an advantage;
• Good knowledge of technical drawing;
• Knowledge of IATF 16949;
• Knowledge/experience with: FMEA, Control Plan, Ishikawa, QRQC, Pareto Analysis, 8D Report, SPC/MSA;
• Knowledge/experience in quality audits.
• Knowledge of written and spoken English.
• Good communication skills (oral and written);
• Good interpersonal and teamwork skills;
• Customer orientation;
• Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems.