System Engineer- Voice Communication System Trainer

We are looking for a System Engineer specialized in technical training for Voice Communication Systems (VCS) to support the development of customer, partner, and internal team capabilities. The role combines system engineering, technical training, system configuration, and customer-facing activities. The successful candidate will prepare and deliver training for voice communication systems used in mission-critical environments, particularly in Air Traffic Control. This is not a presentation-only training position. The trainer is expected to understand the system architecture, configure and validate the training environment, demonstrate operational scenarios, and troubleshoot technical issues that may arise during training sessions.

Your tasks

• Deliver technical training sessions for customers, partners, and internal employees.
• Explain complex technical concepts in a clear, structured, and audience-appropriate manner. - Adapt training content to different technical levels and operational roles.
• Develop exercises based on realistic operation, administration, maintenance, and troubleshooting scenarios.
• Maintain traceability between system functionality, training objectives, and practical exercises.
• Update training content based on new software releases, hardware changes, and product features.
• Prepare, configure, and validate the systems used during training sessions.
• Maintain training environment documentation, inventories, software versions, and configuration records.
• Understand and explain the end-to-end architecture of the Voice Communication System.
• Collect customer feedback and provide structured input to Engineering and Product Management.
• Travel 25% of the working time.

Your qualifications

• Higher education completed with a bachelor's degree in Telecommunications, Electronics, Computer Science, Automation, Systems Engineering, or a related technical field.
• Train-the-Trainer or technical instructor certification.
• VoIP technologies and architectures;.
• Radio and telephony integration.
• IP networking, VLANs, routing, switching, multicast, and QoS.
• Linux system administration.
• Redundancy, high availability, and failover concepts;
• System monitoring, alarm handling, and log analysis;
• Analogue and digital telephony interfaces, such as FXS, FXO, and E1;
• Excellent verbal and written communication skills, adaptability to different types of interlocutors.
• Ability to plan tasks, prioritize activities, and respect strict deadlines.
• Analytical thinking, solution-oriented, and decision-making capacity under pressure.
• Team spirit, collaborative attitude, and availability to support colleagues.
• Ability to concentrate on data accuracy and rigorous verification of documents.
• Flexibility in the face of changes in processes or organizational priorities.

Interested?

We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

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