Service Hotline Engineer for Smart PV Business

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Our client is searching for Service Hotline Engineer for Smart PV Business to join their business in Romania or Poland

Position Title:

Service Hotline Engineer for Smart PV Business

Full time

ASAP

Timisoara/ Katowice – Remote

Iulia Balan |  Vedeți telefonul pe manningglobal.zohorecruit.com

Responsibilities:

• Answering customer calls and emails related to technical issues
  

• Troubleshooting and resolving technical problems
  

• Escalating issues to higher-level support when necessary
  

• Interface with an engineering partner to locate technical problems that may arise during the engineering process.
  

• Maintaining documentation and records: You will be responsible for maintaining documentation and records related to technical support issues. This may include keeping track of customer interactions and documenting solutions to common problems.
  

• Responsible for remote support and level 2 engineer support; 
  

• Responsible for technical support service to customer or partner independently or jointly with a technical support team
  

• Providing customer education and training on product or service features and functionality
  

• Remote support in case of customer problems that can’t be solved by customer or local subcontractor
  

• Collaborating with other teams: You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.
  

Requirements:

• Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable
  

• Experience in solar energy industry (technical service, commissioning service) is a plus
  

• Excellent written and verbal communication and interpersonal skills, highly motivated, team player, goal oriented and success driven individual and able to work independently with minimum guidance.
  

• Excellent technical and analytical skills including good listening, probing, and qualification abilities;
  

• Fluency in German and English is a must.
  

For more details contact: 

sales( at)manningglobal.com

RO_MGIB_SHE-PV-B_

Vedeți telefonul pe manningglobal.zohorecruit.com

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Please note:

1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.
   

2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for
   

3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
   

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