Land Operational Senior Associate

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

This role is currently part of DB Schenker, which is in the process of integrating with DSV. As part of this transformation, you'll be contributing to the future of the world's largest global logistics company.

Responsibilities:

• Achieves individual and team objectives set by SLA and KPI; applies necessary processes and procedures.
• Manipulates and formats data to meet internal customer needs.
• Extracts data from databases and calculates KPIs based on business rules.
• Follows up and collaborates with branches, countries, internal business partners, and stakeholders to obtain required data for reports.
• Participates in tender building, coordinates communication, compiles data, and submits consolidated files.
• Compiles, calculates, and compares charges/prices/profits from RFQs.
• Uploads rate cards based on financial information to create visibility on lost versus awarded businesses.
• Checks for discrepancies and errors in wording, formatting, and graphics.
• Proposes process adjustments or documents new processes for new client reports.
• Maintains documentation for existing processes, reflecting changes or clarifications.
• Collaborates effectively with business partners and participates in business review meetings (SLAs and KPIs).
• Prepares analysis and intervention plans for addressing deviations from KPIs.
• Approaches and solves problems flexibly to improve quality and services.
• Collaborates closely with the Team Leader and provides updates on daily tasks and work processes.
• Strives for performance, quality, and timeliness, continuously improving quality and service.
• Handles tasks and responsibilities as requested by business needs, under Team Leader coordination.
• Supports high difficulty new report migrations, including tests, meetings, and documentation.
• Performs quality checks to identify and correct errors in financial processes.
• Monitors handover processes and tracks dry run results within the team.
• Contributes to improvement initiatives and process optimization through knowledge, experience, and creativity.
• Maintains and improves knowledge management at department and inter-departmental levels.
• Coordinates initiatives and projects within the Land department through collaboration with cross-functional teams, DB Schenker Groups, and local organizations.
• Uses experience and knowledge to create work and control flows to mitigate financial and customer loss.
• Updates Risk and Control Matrix, identifies risks, documents, and supports audit controls.
• Identifies and implements solutions to achieve targets in uncertain situations.
• Acts as backup for the Team Manager (team, activities, and resources coordination).
• Handles tasks and responsibilities as per direct manager's request.

Qualifications:

• 2-3 years experience in BPO/SSC environment.
• Flexibility to react quickly to changing requirements and opportunities; ability to meet deadlines and manage multiple priorities.
• Availability to travel for trainings, transitions, and business reviews.
• Advanced proficiency in MS Office (Excel, Word, Outlook, Databases).
• Excellent time management and organizational skills.
• Ability to work effectively in a customer/service-driven environment, both individually and as part of a team.
• Proactive attitude in identifying and implementing solutions.
• Excellent written and verbal communication skills for direct and virtual collaboration.
• Advanced spoken and written English (academic qualification preferred).
• Ability to work with people from different countries/cultures and effectively follow up to obtain required information globally.
• Intermediate knowledge of logistics (transportation flow, warehouse, inbound/outbound, orders flow).
• General knowledge of report design.
• Intermediate knowledge of tender management (RFQs flow, parties).
• Overview of pricing knowledge.
• Solid tender management experience, including data cleansing projects, migrations, and systems implementations.
• At least 3 years experience in migrations and systems implementations, with advanced knowledge of impact, risks, and correlations.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid working mode (Bucharest office located near the metro station in Pipera)
• Flexible working hours as per internal policy
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.