Quality Associate
Our client is recruiting for a Quality Associate with German to join their business in Romania.
Position Title
Quality Associate
Start Date
ASAP 2024
Location
Timișoara, Romania
Contact :
Iulia Balan | Vedeți telefonul pe manningglobal.zohorecruit.com
Responsibilities :
Quality Associate is responsible for transactional quality monitoring and quality improvement based on client’s Quality Management Framework
Perform quality audits and evaluations
Provide Feedback and coaching to improve customer experience
Participate in team huddles to discuss Quality Scores and opportunity areas
Provide process updates as per requirement
Participate in internal/external calibration sessions
Handle transactions to stay in sync with Operation
Publish quality trends, feedback and improvement /enhancement reports
Produce Quality reports and dashboards
Ensure compliance and conduct, drive customer experience improvement
Contribute to the development of short- and long-term goals of the process
Ensure quality and CSAT targets are always met
Requirements :
2+ years of experience as a Quality Analyst
A Bachelor’s/College Degree any field is an advantage
Preferred Skill Set
Exceptional listening and analytical skills
Excellent oral, written and interpersonal communication skills
Intermediate level of knowledge in MS-Office
Work accurately and with an eye for details
English and German FLUENT
For more details contact:
Vedeți e-mailul pe manningglobal.zohorecruit.com
Quoting reference:
RO_MGIB_SAQ_14691
Or call Iulia on:
Vedeți telefonul pe manningglobal.zohorecruit.com
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