German Speaking Customer Advisor (Hybrid)

• Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).
• Hybrid Model: 3 office days (Monday–Wednesday) and 2 work-from-home days (Thursday–Friday).
• Hours: Monday to Friday, 09:00 – 18:00.
• Contract: Permanent, full-time.

Overview We are looking for a customer-focused team member with fluent or near-fluent German skills to join our expanding team in Bucharest. In this full-time role, you will be the primary point of contact for German-speaking clients, resolving inquiries with professionalism and maintaining high service standards.

Core Accountabilities

• Multichannel Support: Resolve incoming client inquiries via phone, email, and chat in professional German.
• Issue Resolution: Diagnose problems quickly to deliver effective first-contact solutions.
• Record Keeping: Log user interactions, account updates, and summaries accurately in the CRM system.
• Team Collaboration: Partner with technical teams and secondary support tiers to resolve escalated issues.
• Service Enhancements: Identify opportunities to recommend relevant product add-ons that add value for the client.
• Knowledge Upgrades: Stay up to date on company guidelines, product updates, and software tools.

Target Candidate Profile

• Languages: Fluent command of German (C1/C2 level) alongside solid English skills (B2 level or higher) for internal communication.
• Communication: Exceptional active listening, verbal clarity, and written communication skills.
• Technical Aptitude: Proficient with Microsoft Office and comfortable learning proprietary software quickly.
• Mindset: Patient, empathetic, and analytical when managing complex customer situations.
• Location: Able to commute to the Eroii Revoluției office 3 days per week.

Onboarding & Training

• Duration: 1 week of comprehensive initial training.
• Schedule: Monday to Friday, 10:00 – 17:00.
• Content: Led by corporate trainers, covering support tools, product knowledge, company workflows, and practical user simulations.

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly stipend to cover home office utilities and transit expenses.
• Total Net Guaranteed: 5,969 RON net monthly.
• Meal Allowance: 25 RON per worked day, delivered via a Pluxee card.
• Performance Bonuses: Regular payouts tied to CSAT scores and key targets.
• Sales Incentives: Additional commission for successful cross-sells and product upgrades.
• Overtime Pay: 25% premium for approved extra hours or weekend shifts.

Additional Benefits

• Annual Leave: 21 paid vacation days per year.
• Healthcare: Comprehensive private medical coverage through Medicover Clinique.
• Convenient Location: Modern office space directly next to key public transit links at Eroii Revoluției.
• Work-Life Balance: A structured weekly schedule offering dedicated in-office collaboration and remote focus days.
• Career Growth: Clear internal progression paths into QA, Team Lead, Corporate Trainer, or Account Manager roles.