Product Introduction Trouble Shooter Technician - TRAXX project

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job title : Product Introduction Trouble Shooter Technician
Based at: Romania-Bucharest
Introduction

For almost 30 years, Alstom has been an innovative pioneer playing an important role in Romania’s transition towards a modern and sustainable railway transport. From state-of-the-art digital rail control, to infrastructure and electrification projects, along with metro trains and the long-term maintenance of the metro fleet in the country’s capital city Bucharest, Alstom is constantly making a difference in the mainline and urban rail transport in Romania.

Through the diversity and complexity of its projects, Alstom is a very attractive employer for the young generations of Romanian specialists, giving them a unique chance to professionally grow in an international environment with access to worldwide knowledge and capabilities.

Overview :

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

Key accountabilities:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

Education requirements:

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• EHS knowledge and exposure
• Product knowledge
• Ebglish language- mandatory

Experience:

Mandatory

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• EHS knowledge and exposure
• Product knowledge
• Self-government

Desirable

• Railway Safety/Product liability
• Engineering knowledge
• Customer contact

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.